IMPORTANCE AND SATISFACTION
Getting the balance right
Customer Satisfaction Measurement is one of the specialist services that Mike Baron provides for businesses in the Tourism, Hospitality and Leisure sector.
What do your customers or visitors think of you? Are you providing the right level of service and meeting their expectations? Are you focused on the issues that are important to your customers?
Mike Baron will carry out research and develop a simple research programme that gives you the answers.
What Clients say:
“We worked together on a camping project in Spain where Mike took on a leading role as an organiser. A great experience for me.”
Steve Hurrell , Caravan Sales Manager
“I worked with Mike on the possible acquisition of a couple of holiday parks - during that time I was very impressed with his knowledge and understanding of the market. He also has good attention to detail and wrote a clear business plan.”
Nigel Atkinson, Chairman , Premier Pub Estates Ltd
“Mike has a vast knowledge and experience of the leisure and hospitality industry and is a pleasure to deal with.”
Dean Edwards, Sales Manager , Dalesauna
“I have no hesitation in recommending Mike as having considerable knowledge of managing and marketing hotels and holiday resort operations. His project vision is very impressive and his eye for detail leaves nothing to chance.”
Michael Lanigan, Owner , Alberghi Marketing
Case Study
Mike Baron carried out a guest satisfaction survey at a national visitor attraction. One factor that came out in the survey was that there were not enough places to sit during a visit. This was pointed out to the management that then arranged for more seating. The impact of this was that the length of stay increase by 27% but also the spend per visitor on retail and catering increased by 41%!